Here at Peachwood we strive to make sure every customer has a great experience. Below, are some frequently asked questions for your convenience. If you have any other questions, please feel free to reach out to our friendly customer service team. We want to thank you for your support and for shopping with Peachwood.
Q: Shipping: When should I expect my order to Arrive?
A: Here at Peachwood we strive to exceed your expectations when it comes to shipping. Every order is processed immediately and sent to our shipping department to have your order sent out, so you receive your order in a timely matter. We have outlined the expected timeline for the shipping method you choose.
7-10 Business Day
3-7 Business Day
1-2 Business Day
COVID19 & Holiday Delays:
Due to a surge in shipping, carriers are experiencing some delays in shipping. We ask for your patience during these difficult times. Rest assure Peachwood is committed to doing everything we can to have your order processed and shipped as fast as possible.
Q: Will my items be shipped discretely from Peachwood?
A: Peachwood understands the need and expectation of discrete shipping. The shipping label will simple read PW Products. If you have any further questions on discrete shipping, please contact our friendly customer service department.
Q: How much is shipping?
A: Peachwood offers free shipping on all orders over $49 (before tax and after the coupon code is applied). Orders under $49 will have a flat rate of $9.99 for standard shipping. If you would like your order to be shipped faster, you may choose the expedited shipping method. The cost of faster shipping will be added to your order at checkout. It will depend on where you live to see the cost of expedited shipping.
Q: Who is the carrier that Peachwood uses to ship my items?
A: We currently ship via UPS and Sure Post. Orders shipping via Sure Post will be picked up by UPS and transferred to USPS for the final delivery. Once the order is processed an invoice will be sent to you. You will also receive a shipping confirmation email once your item has been shipped. If you have any more questions, please feel free to reach out to our customer service department.
Q: What is the Peachwood return policy?
A: Unfortunately, due to the nature of the items Peachwood sells, we are unable to return, or exchange purchased toys and products. This is for the health, safety and peace of mind of our customers. Here at Peachwood, we strive to keep every customer happy and completely satisfied. With that said, knowing the nature of our products, we hope you understand and appreciate our no return policy.
Q: What if I purchase an item and it is defective?
A: If an item is found to be defective within 30 days of purchase, we will replace it with the same item. Please contact us to let us know what the issue is with your order. When emailing about a defect, please state the following information, your order number, found on your invoice or your web confirmation number along with your name and the nature of the defect. Once the defective item is received back into our warehouse (the customer will be responsible for the cost of shipping the item back to us), we will promptly ship a new replacement to you free of charge once the return is received and processed. Any item returned must have ALL original parts and packaging, batteries if applicable, cords, controls, blank warranty cards, instructions etc.
Q: Can I cancel my order after it is placed?
A: Peachwood strives to process every order as fast as possible and with that said, your order is automatically processed and sent to our shipping department immediately, so you receive your order in a timely matter. Unfortunately, we are unable to process a cancelation once and order is placed. We have designed our shipping process to get your items processed super-fast and sent out right away. We appreciate your business and thank you for your continued support.
Q: Can I change my shipping address once an order is place?
A: As long as the order has not shipped, we will still be able to change the shipping address. Once the order is processed and shipped, we will not be able to make any changes to the address. In most cases, you may be able to contact customer service to have the item re-routed to you.
Q: Does Peachwood Offer Discounts or Coupons?
A: Yes, we offer discounts and coupons on a regular basis. To stay in touch with our latest offers just sign-up for our email marketing and we will make sure to keep in touch with you with our latest offers.
Q: Can I apply a coupon or discount after I place an order?
A: Unfortunately, when you place an order the order is processed immediately, and our systems will not allow us to make changes to your order after it is placed. With that said, you may contact customer service if you have an order so they can issue you a special discount to make up for your mistake on your next order. We appreciate your business and are committed to keeping every customer completely satisfied.
Q: What products do your sale restrictions include?
A: Currently the following manufacturers DO NOT allow any further discounting of their product prices unless it is exclusively mentioned for that brand of product:
Q: How can I contact a Peachwood Representative?
A: You can reach us toll free by phone or email Mon-Fri 9am - 4:30pm EST and Sat-Sun 10am - 4pm EST (excluding holidays). Also feel free to contact customer service at CS@Peachwood.com or give us a call at: 1.702.984.9222
Q: How to unsubscribe from the newsletter
A: You can unsubscribe from our newsletter at any time by clicking the unsubscribe link at the bottom of the newsletter. Scroll to the bottom of the next page and click unsubscribe again. You will receive a message indicating you have unsubscribed successfully.
Q: Can I add an order to my account?
A: We cannot add orders to an account. You must be logged into your account while placing an order for information to be reflected on your account.
Q: How do backordered items work?
A: Our system will not keep backorders. Any items that are not available will be removed from your order. The order will be billed accordingly.
Q: Can I place my order over the phone?
A: All orders must be placed online. Unfortunately, we do not take orders over the phone.
Q: How can I place an order?
A: Once you've found the product you want to purchase, click the add to shopping cart button. Once you are done choosing the items, click the proceed to checkout button to fill in the information required. Choose your desired shipping and payment option. Once the order has been placed, a web confirmation number will be provided to you at the top of the page. You will then automatically receive a confirmation via email.